Refund and Cancellation Policy

Introduction

At SL Travel Pal, we strive to offer the best travel experiences for our clients. However, we understand that plans can change, and sometimes cancellations or refunds are necessary. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. By booking services through SL Travel Pal, you agree to comply with the terms stated in this policy.

Cancellation Policy

• Cancellation by the Customer

  • Accommodation Bookings: Cancellations made more than 14 days prior to the check-in date will be eligible for a full refund. Cancellations made within 14 days of the check-in date will incur a cancellation fee of 50% of the total booking cost. No refunds will be issued for cancellations made within 48 hours of the check-in date.
  • Vehicle Rentals: Cancellations made more than 7 days prior to the rental start date will be eligible for a full refund. Cancellations made within 7 days of the rental start date will incur a cancellation fee of 30% of the total rental cost. No refunds will be issued for cancellations made within 24 hours of the rental start date.
  • City Tours and Travel Plans: Cancellations made more than 7 days before the scheduled tour date will be eligible for a full refund. Cancellations made within 7 days of the tour date will incur a cancellation fee of 20% of the total tour cost. No refunds will be issued for cancellations made within 48 hours of the scheduled tour date.
  • Immigration Services: Due to the nature of immigration services, once a request has been processed, cancellations are not allowed, and no refunds will be issued.

• Cancellation by SL Travel Pal

  In the unlikely event that SL Travel Pal needs to cancel a booking or service due to unforeseen circumstances, we will offer you the option of rescheduling the service or receiving a full refund. We will notify you as soon as possible if such a situation arises.

Refund Policy

• Eligibility for Refunds

  Refunds are processed based on the cancellation terms outlined above. To request a refund, please contact us at Info@sltravelpal.com with your booking details and reason for the cancellation. Refunds will be processed within 7-10 business days from the date of your request.

• Non-Refundable Services

  Certain services provided by SL Travel Pal, such as immigration services and last-minute bookings, are non-refundable. Additionally, any deposits paid for special promotions or discounted packages may be non-refundable, as specified in the terms and conditions of the promotion.

• Partial Refunds

  In cases where partial refunds are applicable, the amount refunded will be calculated based on the cancellation terms and the time at which the cancellation request was made.

• Refund Processing Time

  All eligible refunds will be processed within 7-10 business days from the date of approval. The refunded amount will be credited back to the original payment method used at the time of booking. Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

Changes to Bookings

If you wish to make changes to your booking, such as modifying the dates of stay, changing the vehicle type, or altering your tour itinerary, please contact us at Info@sltravelpal.com as soon as possible. While we will do our best to accommodate your request, changes are subject to availability and may incur additional charges.

No-Show Policy

If you fail to show up for your booked service without prior notice, it will be considered a “no-show,” and no refunds will be issued. This applies to all types of bookings, including accommodation, vehicle rentals, city tours, and travel plans.

Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, or if you need assistance with a cancellation or refund request, please contact us at Info@sltravelpal.com. We are here to assist you and ensure that your experience with SL Travel Pal is as smooth as possible.